Job Description
  • Network Problem Resolution –Escalation support and troubleshooting for critical security, network outages (severity 1 & 2 issues), and complex network issues relaying detailed knowledge of customer network, critical sites, and operational procedures to the Cisco support team
  • Effectively communicate with customer and internal stakeholders
  • Diagnose and troubleshoot security, wireless, switching, and other various network-related issues reported by customers
  • Own each customer case from initial creation to resolution
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers’ devices
  • Work with engineering and management to diagnose and resolve
  • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles
  • Root Cause Analysis, at the Network Level — A recommendation report that includes root cause, next steps, and recommendations for corrective actions in response to a network incident
  • Training — Assist with identifying areas where training is needed
  • Quarterly Business Review — A report on deliverables and activities provided during the immediate past timeframe, corrective action plans, & other actions planned for the next quarter
  • Informal knowledge transfer sessions to augment troubleshooting skills by providing Cisco product training & best practices review
  • Bachelor’s (Required)
  • 8-hour shift
Job Category: Networking
Job Type: Full Time Part Time
Job Location: Johar Town Lahore
Job Tag: Networking
Experience: 1 Year Fresh
Salary: less than 100000
Job Appareance: Office Based

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